Jira Service Management

{"xsrfToken":"9389b833-ffbc-4465-9de5-a5fdbba06f51_824fe1dcd91f9d5e58b7e5095071675a5e6ee83a_lout","branding":{"id":"1","key":"esd","name":"360 Play Customer Requests","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de6f00","headerLinkHoverBGColor":"#de6f00","headerBadgeColor":"#de6f00"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cf70c931-b021-49b9-8b80-11e041c87bd0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjJhZTY4MS1iN2EzLTQ4NzEtYWU3Yy1jNjkyMDY4ZDU5OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNmNzBjOTMxLWIwMjEtNDliOS04YjgwLTExZTA0MWM4N2JkMCI6WyJyZWFkIl19LCJleHAiOjE2MTg1MDAwNDEsIm5iZiI6MTYxODQ5OTM4MX0.oaCfcRn3flXUWvgRukhodhET1IWZ4uzPWretf_Ec97s&client=ab2ae681-b7a3-4871-ae7c-c692068d598b&mode=fit","logoId":"cf70c931-b021-49b9-8b80-11e041c87bd0","isLogoAvailable":true,"helpCenterTitle":"Welcome to the 360 Play Help Center","sharedPortalName":"360 Play Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the 360 Play Help Center","sharedPortalName":"360 Play Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/eb1d2204-e822-44ce-962f-4cd748b3e534/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjJhZTY4MS1iN2EzLTQ4NzEtYWU3Yy1jNjkyMDY4ZDU5OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmViMWQyMjA0LWU4MjItNDRjZS05NjJmLTRjZDc0OGIzZTUzNCI6WyJyZWFkIl19LCJleHAiOjE2MTg1MDAwNDEsIm5iZiI6MTYxODQ5OTM4MX0.nmxRMjfS9VeAZKbMXfTVNADM4hfBLw0GfXA-buBix3o&client=ab2ae681-b7a3-4871-ae7c-c692068d598b&height=300&mode=fit","bannerMediaApiFileId":"eb1d2204-e822-44ce-962f-4cd748b3e534","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"esd","projectId":10000,"serviceDeskId":1,"name":"360 Play Customer Requests","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10520,"iconUrl":"https://360play.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10520","groups":[],"key":""},{"id":"73","name":"Customer Feedback","descriptionHtml":"","callToAction":"Customer Feedback","introHtml":"","icon":10501,"iconUrl":"https://360play.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10501","groups":[],"key":""},{"id":"74","name":"360 Young Minds Campaign","descriptionHtml":"Thank you for supporting the \"360 Young Minds\" Campaign. Complete the nomination form below so the person you nominate can be contacted to arrange their visit to the 360 Play site of their choice.","callToAction":"360 Young Minds Campaign","introHtml":"Thank you for supporting the \"360 Young Minds\" Campaign. Complete the nomination form below so the person you nominate can be contacted to arrange their visit to the 360 Play site of their choice.","icon":10515,"iconUrl":"https://360play.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10515","groups":[],"key":""},{"id":"18","name":"Pass Holder Bookings (Redditch)","descriptionHtml":"THIS FORM IS FOR PEAK, OFF PEAK AND QUARTERLY PASS HOLDERS ONLY. Please submit this form and a member of the team will be glad to book your tickets. The team work 9 am – 5 pm every day processing your tickets. We will try to process all tickets to accommodate your visit and will aim to process tickets as soon as possible. Please be aware that tickets may take up to 24 hours to process when we are busy, therefore booking early is highly recommended. Tickets are allocated on a first come first serve basis as the capacity of the centre is reduced. If we are able to fulfil your booking, you will receive your e-tickets which you will need to take to the centre on the day of your visit. If we are unable to fulfil your booking due to capacity being reached, we will email you to let you know.","callToAction":"Pass Holder Bookings (Redditch)","introHtml":"","icon":10495,"iconUrl":"https://360play.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10495","groups":[1],"key":""},{"id":"17","name":"Pass Holder Bookings (Excluding Redditch)","descriptionHtml":"THIS FORM IS FOR PEAK, OFF PEAK AND QUARTERLY PASS HOLDERS ONLY. Please submit this form and a member of the team will be glad to book your tickets. The team work 9 am – 5 pm every day processing your tickets. We will try to process all tickets to accommodate your visit and will aim to process tickets as soon as possible. Please be aware that tickets may take up to 24 hours to process when we are busy, therefore booking early is highly recommended. Tickets are allocated on a first come first serve basis as the capacity of the centre is reduced. If we are able to fulfil your booking, you will receive your e-tickets which you will need to take to the centre on the day of your visit. If we are unable to fulfil your booking due to capacity being reached, we will email you to let you know.","callToAction":"Pass Holder Bookings (Excluding Redditch)","introHtml":"","icon":10495,"iconUrl":"https://360play.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10495","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10536,"iconUrl":"https://360play.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10536","groups":[],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10541,"iconUrl":"https://360play.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10541","groups":[],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://360play.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10549","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://360play.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://360play.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10545","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://360play.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10535","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10539,"iconUrl":"https://360play.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10539","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[17,18]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":18,"projectId":10000,"form":{"name":"Pass Holder Bookings (Redditch)","descriptionHtml":"THIS FORM IS FOR PEAK, OFF PEAK AND QUARTERLY PASS HOLDERS ONLY. Please submit this form and a member of the team will be glad to book your tickets. The team work 9 am – 5 pm every day processing your tickets. We will try to process all tickets to accommodate your visit and will aim to process tickets as soon as possible. Please be aware that tickets may take up to 24 hours to process when we are busy, therefore booking early is highly recommended. Tickets are allocated on a first come first serve basis as the capacity of the centre is reduced. If we are able to fulfil your booking, you will receive your e-tickets which you will need to take to the centre on the day of your visit. If we are unable to fulfil your booking due to capacity being reached, we will email you to let you know.","callToAction":"Pass Holder Bookings (Redditch)","intro":"","instructions":"THIS FORM IS FOR PEAK, OFF PEAK AND QUARTERLY PASS HOLDERS ONLY. Please submit this form and a member of the team will be glad to book your tickets. The team work 9 am – 5 pm every day processing your tickets. We will try to process all tickets to accommodate your visit and will aim to process tickets as soon as possible. Please be aware that tickets may take up to 24 hours to process when we are busy, therefore booking early is highly recommended. Tickets are allocated on a first come first serve basis as the capacity of the centre is reduced. If we are able to fulfil your booking, you will receive your e-tickets which you will need to take to the centre on the day of your visit. If we are unable to fulfil your booking due to capacity being reached, we will email you to let you know.","icon":10495,"iconUrl":"https://360play.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10495","key":""},"fields":[{"fieldType":"select","fieldId":"customfield_10048","fieldConfigId":"10147","label":"360 Play Location","description":"Looking for our other locations? [Click here|https://360play.atlassian.net/servicedesk/customer/portal/1/group/1/create/17]","descriptionHtml":"Looking for our other locations? <a href=\"https://360play.atlassian.net/servicedesk/customer/portal/1/group/1/create/17\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here</a>","required":true,"displayed":true,"values":[{"value":"10036","label":"Redditch","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"House Number And Post Code","description":"","descriptionHtml":"","required":true,"displayed":false},{"fieldType":"date","fieldId":"customfield_10043","fieldConfigId":"10142","label":"Requested Visit Date","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"select","fieldId":"customfield_10047","fieldConfigId":"10146","label":"Requested Visit Time","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10031","label":"Monday - Saturday 9.30am - 11.30am","selected":false,"children":[]},{"value":"10032","label":"Monday - Saturday 12.00pm - 2.30pm","selected":false,"children":[]},{"value":"10033","label":"Monday - Saturday 3.00pm - 5.00pm","selected":false,"children":[]},{"value":"10034","label":"Sunday 11.00am - 1.30pm","selected":false,"children":[]},{"value":"10035","label":"Sunday 2.30pm - 5.00pm","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10038","fieldConfigId":"10137","label":"Adult Member Full Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10049","fieldConfigId":"10148","label":"Number Of Additional Adults","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10039","fieldConfigId":"10138","label":"First Child Member Name And Age","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10040","fieldConfigId":"10139","label":"Second Child Member Name And Age","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10041","fieldConfigId":"10140","label":"Third Child Member Name And Age","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Additional Child Names And Ages","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10052","fieldConfigId":"10151","label":"House Number or Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_10053","fieldConfigId":"10152","label":"Post Code","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"customfield_10042","fieldConfigId":"10141","label":"Contact Telephone Number","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/18","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/18","calendarParams":{"firstDay":0,"date":"2021-04-15T16:10:41+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYjJhZTY4MS1iN2EzLTQ4NzEtYWU3Yy1jNjkyMDY4ZDU5OGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MTg1MDA2NDAsIm5iZiI6MTYxODQ5OTM4MH0.A7gIw7SaInn2AvvT6t_pTOWlK7N5JE8tamdR8vR2mSA","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"ab2ae681-b7a3-4871-ae7c-c692068d598b","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}